Messages are split across channels
Agents switch tabs and accounts while customers repeat the same context.
Customer support operations
Resolve customer conversations without losing the human touch.
Bring support conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram into one workspace. Automate routine intake, route the right context, and keep a person available when the conversation needs judgment.
Official WhatsApp Cloud APINo device scanningHuman handoff
Support workspace
Greenbubble workspace
UnassignedMy queueResolved
01
Order delivery question
Assigned to OperationsWhatsApp · Returning customer
02
Product setup help
AI draft readyInstagram · Knowledge matched
03
Billing clarification
Escalated to FinanceTelegram · Account context attached
One queue, clear ownership, customer context, and a reliable path from automation to a person.
Unibox
One support queue
4 channels
Connected conversations
Human handoff
Built into workflows
History
Shared customer context
The operating gap
The conversation is only one part of the work.
Greenbubble connects the message to the customer record, the responsible team, and the next business action.
Ownership is unclear
More than one person may reply—or nobody does—when routing is informal.
Automation becomes a dead end
Rigid bots frustrate customers when there is no clean route to a person.
What your team can run
Built for the full operating workflow.
The tools stay connected, so a new message can become an owned, measurable action without rebuilding context at every step.
Unified support queue
Manage supported channel conversations with shared visibility, ownership, notes, and customer history.
Rules-based routing
Direct conversations by channel, topic, availability, team, or the information collected in a flow.
Routine request automation
Answer common questions, collect structured details, and complete repeatable service steps.
Contextual human handoff
Transfer the conversation with the customer record, collected answers, and previous messages intact.
Follow-up workflows
Create reminders and next actions for conversations that need another response or status update.
Operational reporting
Review queue activity, ownership, delivery states, response patterns, and workflow outcomes.
How it works
From first contact to the next action.
A practical operating model that fits the way customer-facing teams already work.
- 01
Receive
A message enters Unibox with its channel, customer record, history, and source.
- 02
Understand
Automation gathers the required details or finds relevant approved knowledge.
- 03
Route
Rules assign the conversation to the right team or keep it in an automated path.
- 04
Resolve and retain
The team completes the request and preserves the outcome for the next conversation.
AI tools and MCP
Let AI help with the work, not just the reply.
Approved AI clients can use Greenbubble MCP tools to understand available context and work with conversations, contacts, campaigns, and automation. Existing workspace, role, and plan controls still apply.
Explore AI and MCPFind approved context
Let an approved AI client inspect customer and conversation context through MCP.
Prepare a useful response
Draft a reply or summarize the case while the team remains responsible for the outcome.
Take controlled action
Use workspace permissions and existing controls when sending or updating a workflow.
Where it fits
Adapt the workflow to your team.
Retail
Orders, returns, and product questions
Keep purchase context and service conversations together across social and messaging channels.
Healthcare
Patient enquiry coordination
Collect non-clinical details, route enquiries, and keep sensitive decisions with authorized staff.
Education
Student and parent support
Handle admissions, schedule, payment, and onboarding questions from a shared queue.
Services
Appointment and account support
Coordinate bookings, reminders, status requests, and follow-up without separate inboxes.
Connected stack
Use the systems your workflow already depends on.
WhatsApp Cloud API
Instagram
Facebook Messenger
Telegram
HubSpot
Zoho CRM
Google Sheets
Webhooks
Customer stories
What improves when the work is connected.
These customer comments come from feedback already shared with Greenbubble. They describe day-to-day operating improvements, not guaranteed performance results.
Customer service
“Greenbubble helped us move from delayed replies to immediate customer responses and gave the team a much better service workflow.”
SS
Saroj Kumar Satpathy
Director · Newtracreations
Operations
“Work that previously took hours can now be completed in minutes. The team has more time for the tasks that need human attention.”
DN
Diptendu Sekhar Naik
Director · TrackePay Fintech
Follow-up
“Automated WhatsApp follow-up gave our team a clearer way to reconnect after an incomplete customer journey and helped us see value quickly.”
MS
Manoj Kumar Satpathy
Chief Editor & Director · Janjagaran News
Reminders
“Automated reminders reduced repetitive follow-up work, leaving the team more time for the conversations and tasks that need human attention.”
SS
Subhashree Sethi
Director · NuanceNext Technologies
Retail conversations
“Customer enquiries, order conversations, and follow-ups are easier to manage together, which creates a clearer experience for our team and customers.”
PA
Piyush Agarwal
Director · Oasis Furniture
Automation quality
“Greenbubble improved automation and consistency across our operation, so the team can spend more time on higher-impact work.”
FO
Fernando Ortiz
Director · Shieldsite.io
Questions, answered
What teams usually ask.
Need to discuss your channels, workflow, or integrations? Book a demo and we’ll map the setup with you.
Can multiple teams use the same support workspace?+
Yes. Greenbubble can organize shared conversations with ownership, routing, notes, and team workflows. Exact capacity depends on the existing plan.
Frequently asked questionCan automation hand a conversation to a person?+
Yes. Flows can collect context first and then route the conversation to a teammate without discarding the customer history.
Which channels can the support team manage?+
Greenbubble supports WhatsApp Cloud API, Instagram, Facebook Messenger, and Telegram connections. Available actions vary by channel policy.
Can support data connect to our CRM?+
Yes. Use supported integrations, Smart Integrations, API v2, or webhooks to move appropriate customer and conversation data into your system.
Build the workflow around your operation