Greenbubble
    Conversational commerce operations

    Connect customer conversations to the order lifecycle.

    Bring product discovery, order communication, service requests, and follow-up into a connected messaging workflow. Use store integrations, catalogs, payments, automation, and Unibox without separating commerce from customer support.

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    Official WhatsApp Cloud APINo device scanningHuman handoff

    Commerce workspace

    Greenbubble workspace

    Store connected
    OrdersConversationsAutomations
    01

    Order confirmed

    Confirmation workflow active

    WooCommerce · Customer matched

    02

    Product availability

    Owned by Sales

    Instagram · Catalog item attached

    03

    Delivery exception

    Routed to Support

    WhatsApp · Order status received

    A connected path from product interest to order updates, service, and the next relevant conversation.

    Catalogs

    Product discovery

    Orders

    Event-driven updates

    Payments

    Connected collection

    Service

    Returned to Unibox

    The operating gap

    The conversation is only one part of the work.

    Greenbubble connects the message to the customer record, the responsible team, and the next business action.

    01

    Product conversations are disconnected from orders

    The team answers in social DMs without the purchase or customer context required to help.

    02

    Routine updates generate avoidable support work

    Customers ask for order and delivery status because proactive communication is inconsistent.

    03

    Marketing and service treat the customer separately

    Campaigns, cart follow-up, order messages, and support live in different tools and records.

    What your team can run

    Built for the full operating workflow.

    The tools stay connected, so a new message can become an owned, measurable action without rebuilding context at every step.

    Store integrations

    Connect supported commerce systems or use APIs and webhooks for your existing stack.

    Catalog conversations

    Bring product information into supported messaging journeys and customer conversations.

    Order communication

    Trigger confirmations, status information, delivery updates, and service workflows from events.

    Payment workflows

    Coordinate payment links and payment-related follow-up where supported by your setup.

    Lifecycle automation

    Build cart, order, post-purchase, feedback, and repeat-customer journeys.

    Connected commerce support

    Route product and order questions to Unibox with customer and transaction context.

    How it works

    From first contact to the next action.

    A practical operating model that fits the way customer-facing teams already work.

    1. 01

      Connect the store

      Use a supported integration, Smart Integration, API, or webhook to make commerce events available.

    2. 02

      Map customer context

      Connect the order, product, and customer data your messaging workflows actually need.

    3. 03

      Activate the journey

      Prepare approved messages, event triggers, exception rules, and team ownership.

    4. 04

      Return service to one queue

      Bring replies and exceptions into Unibox so the team can continue with context.

    AI tools and MCP

    Let AI help with the work, not just the reply.

    Approved AI clients can use Greenbubble MCP tools to understand available context and work with conversations, contacts, campaigns, and automation. Existing workspace, role, and plan controls still apply.

    Explore AI and MCP

    Inspect commerce context

    Use MCP to find relevant contacts, conversations, and available operational context.

    Prepare customer actions

    Draft a response or workflow step using approved product and service information.

    Hand off exceptions

    Route sensitive, financial, or unusual commerce conversations to the right person.

    Where it fits

    Adapt the workflow to your team.

    D2C retail

    Discovery to post-purchase

    Connect product questions, order communication, feedback, and repeat-customer journeys.

    Restaurants

    Menu, order, and service updates

    Coordinate product information, confirmation, availability, and customer questions.

    Beauty

    Product advice and replenishment

    Keep recommendations, customer preferences, orders, and follow-up in the same record.

    B2B commerce

    Enquiry and order coordination

    Capture requirements, route quotations, communicate status, and manage service exceptions.

    Connected stack

    Use the systems your workflow already depends on.

    Explore Smart Integrations
    WooCommerce
    Shopify
    WhatsApp Catalog
    Payment providers
    Google Sheets
    n8n
    API v2
    Webhooks

    Customer stories

    What improves when the work is connected.

    These customer comments come from feedback already shared with Greenbubble. They describe day-to-day operating improvements, not guaranteed performance results.

    Customer service
    “Greenbubble helped us move from delayed replies to immediate customer responses and gave the team a much better service workflow.”
    SS

    Saroj Kumar Satpathy

    Director · Newtracreations

    Operations
    “Work that previously took hours can now be completed in minutes. The team has more time for the tasks that need human attention.”
    DN

    Diptendu Sekhar Naik

    Director · TrackePay Fintech

    Follow-up
    “Automated WhatsApp follow-up gave our team a clearer way to reconnect after an incomplete customer journey and helped us see value quickly.”
    MS

    Manoj Kumar Satpathy

    Chief Editor & Director · Janjagaran News

    Reminders
    “Automated reminders reduced repetitive follow-up work, leaving the team more time for the conversations and tasks that need human attention.”
    SS

    Subhashree Sethi

    Director · NuanceNext Technologies

    Retail conversations
    “Customer enquiries, order conversations, and follow-ups are easier to manage together, which creates a clearer experience for our team and customers.”
    PA

    Piyush Agarwal

    Director · Oasis Furniture

    Automation quality
    “Greenbubble improved automation and consistency across our operation, so the team can spend more time on higher-impact work.”
    FO

    Fernando Ortiz

    Director · Shieldsite.io

    Questions, answered

    What teams usually ask.

    Need to discuss your channels, workflow, or integrations? Book a demo and we’ll map the setup with you.

    Which commerce platforms can Greenbubble connect to?+

    Greenbubble supports existing commerce integrations including WooCommerce and Shopify-related workflows, plus Smart Integrations, API v2, and webhooks for custom systems.

    Frequently asked question
    Can order events trigger customer messages?+

    Yes. Connected events can start approved confirmation, status, reminder, or service workflows based on your setup and channel policy.

    Can customers browse products in WhatsApp?+

    Greenbubble supports WhatsApp catalog-related workflows and product conversations where your Meta commerce setup supports them.

    What happens when a customer replies to an automated order message?+

    The reply can return to Unibox with customer and available order context so a teammate can continue the conversation.

    Build the workflow around your operation

    See how Greenbubble can connect your channels, team, and next actions.

    Start freeBook a demo

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