Greenbubble

    Greenbubble FAQ

    Answers without the sales language.

    Learn how the channels connect, what your team can automate, how integrations work, and what to expect from the upcoming pricing plans.

    Read the documentation Ask about your setup

    Questions and answers

    Clear answers before you get started.

    The practical details about channels, setup, integrations, AI tools, and the upcoming plans.

    Getting started

    What does Greenbubble do?

    Greenbubble brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one workspace. Teams can reply from a shared inbox, manage customer records, send campaigns, build automations, and review results without switching between separate tools.

    How do I connect WhatsApp?

    Greenbubble uses the official WhatsApp Business onboarding flow. You connect your business account and number through Meta; Greenbubble does not depend on scanning a QR code from a phone to keep the connection active.

    Can I connect Instagram, Facebook, and Telegram as well?

    Yes. You can connect professional Instagram accounts, Facebook Pages and Messenger, and Telegram bots. Each channel keeps its own capabilities while conversations appear in the same team workspace.

    Do I need a developer to get started?

    No. Day-to-day work such as replying to customers, building automations, running campaigns, and managing contacts is available through the Greenbubble interface. Developers can use API v2 and webhooks when a custom connection is needed.

    Product and integrations

    How does the shared inbox work?

    The Unibox shows conversations from every connected channel with the customer record, assignment, internal notes, tags, delivery state, and previous messages. Support, sales, and marketing can work together without losing the channel context.

    What can I automate?

    You can build flows for lead qualification, FAQs, follow-ups, reminders, routing, data updates, webhooks, and human handoff. Flows can be previewed and tested before your team turns them on.

    Which integrations are available?

    Greenbubble includes ready-made connections for commerce, forms, payments, email, marketing, and automation tools. You can also connect through Zapier or Pabbly, call an HTTP endpoint, receive webhooks, or use API v2 for a custom system.

    Can Greenbubble work with an AI assistant through MCP?

    Yes. An MCP-compatible AI assistant can use Greenbubble tools to find conversations and contacts, send messages, run existing campaigns, and help create draft automations. Access follows the permissions of the Greenbubble API key used for the connection.

    Pricing and operations

    How does Greenbubble pricing work?

    Greenbubble currently offers Solo, Startup, Growth, Pro, and Enterprise subscriptions with monthly or 12-month access. The software subscription is charged in USD. Messaging or usage fees charged by WhatsApp, Meta, Telegram, or another channel provider are separate.

    Are channel messaging fees included in a Greenbubble plan?

    Channel providers may charge their own messaging or usage fees. Those charges are separate from the Greenbubble subscription and can vary by channel, message type, destination, or provider policy.

    Can one account support several teams or brands?

    Greenbubble supports workspaces, team access, and role-based permissions. The right setup depends on how many brands, channels, and teams you operate, so larger rollouts can be planned with the Greenbubble team.

    Where can I get implementation help?

    Use the documentation for self-serve setup, or book a call for help with channel onboarding, data structure, integrations, automation design, security questions, and a larger rollout.